Return Policy
Thank you for shopping with us! We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process. Please read our return policy below:
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1. Eligibility for Returns
Unused Products:​
To be eligible for a return, the product must be unused, unopened, and in its original packaging. We cannot accept returns on products that have been used, opened, or tampered with due to hygiene and safety concerns.
Time Frame:
Returns must be initiated within 30 days of the delivery date. After 30 days, we cannot accept returns.
2. Non-Returnable Items
Final Sale Items:
Items marked as "Final Sale" or "Clearance" cannot be returned or exchanged.
Gift Cards: Gift cards are non-returnable and cannot be exchanged for cash.
Personalized Items: Custom or personalized products cannot be returned.
3. Return Process
Request a Return Authorization (RA): To initiate a return, please contact our Customer Service team at [your email] with your order number, the items you wish to return, and the reason for the return. We will provide you with a Return Authorization (RA) number.
Pack Your Return: Securely pack the items in the original packaging and include the RA number inside the package. Please ensure that the package is sealed properly to avoid any damage during transit.
Shipping the Return: Ship the package to the address provided by our Customer Service team. We recommend using a trackable shipping method, as we cannot be responsible for lost or damaged packages.
4. Refunds and Exchanges
Refunds: Once we receive and inspect your return, we will notify you via email. If the return is approved, a refund will be issued to your original payment method within 7-10 business days. Please note that shipping charges are non-refundable.
Exchanges: If you wish to exchange an item for a different product, color, or size, please initiate a return first and place a new order for the desired item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [your email] with photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.
6. Return Shipping Costs
Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Return Label: For your convenience, we can provide a prepaid return shipping label. The cost of the label will be deducted from your refund.
7. International Returns
International customers are responsible for return shipping costs, including any duties and taxes. Please contact us for further instructions if you need to return an item from outside the country.
8. Contact Us
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our Customer Service team at INFO@ESSIENCAREPRODUCTS.COM.