Shipping Policy
Welcome to ESSIEN CARE PRODUCTS! We are committed to delivering your favorite cosmetic products in the safest and most efficient manner. Please take a moment to review our shipping policy.
1. Processing Time
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Order Processing: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
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Order Modifications: Once an order has been placed, modifications cannot be guaranteed. Please contact our customer support as soon as possible if you need to make any changes.
2. Shipping Rates & Delivery Estimates
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Domestic Shipping:
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Standard Shipping: €5.99
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Estimated Delivery: 3-5 business days
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International Shipping:
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Standard International Shipping: €25
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Estimated Delivery: 10-20 business days
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- UNITED KINGDOM International Shipping:
- Standard International Shipping: €9.99
- Estimated Delivery: 5-10 business days
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Please note that delivery times are estimates and may vary due to external factors such as customs processing or shipping delays.
3. Shipping Destinations
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Domestic: We ship to all states within the BeNeLux.
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International: We ship to most countries worldwide. Please note that international shipments may be subject to customs duties, taxes, or other fees, which are the responsibility of the customer.
4. Order Tracking
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Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our shipping partner's website.
5. Shipping Restrictions
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PO Boxes: We currently do not ship to P.O. Boxes. Please provide a physical address for delivery.
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6. Shipping Delays
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While we strive to meet the estimated delivery times, there may be occasional delays due to factors beyond our control, such as severe weather, holidays, or customs processing delays.
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If your package is delayed, please contact us, and we will work with our shipping partners to resolve the issue as quickly as possible.
7. Lost or Damaged Packages
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Lost Packages: If your package is lost during transit, please contact us within 7 days of the expected delivery date. We will initiate an investigation with our shipping partner.
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Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately. We will assist you in filing a claim with the carrier and arrange for a replacement if necessary.
8. Incorrect Shipping Information
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Please ensure that all shipping details are correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If the order is returned to us due to an incorrect address, you may be responsible for the reshipment costs.
9. Return to Sender
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If a package is returned to us due to incorrect shipping information, refusal, or unclaimed status, we will contact you to arrange reshipment. Additional shipping fees may apply.
10. Contact Us
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If you have any questions or concerns about your order, please feel free to contact our customer service team at INFO@ESSIENCAREPRODUCTS.COM. We are here to help!
Thank you for shopping with ESSIEN CARE PRODUCTS!
We appreciate your business and strive to provide you with the best shopping experience.